How Buying on PurvX Works

After you place an order on PurvX, your purchase follows a defined timeline designed to protect both buyers and sellers. Below is a detailed explanation of what happens at each stage of the buying process.

How Buying on PurvX Works - step by step visual to accompany text below

Buying on PurvX: Step-by-Step Order Process

After you place an order on PurvX, your purchase follows a defined timeline designed to protect both buyers and sellers. Below is a detailed explanation of what happens at each stage of the buying process.

1. Order placed

When an order is placed on PurvX:

  • Payment is securely held
  • The item is reserved and removed from public listings
  • Buyers receive an order confirmation email approximately 15 minutes after checkout

2. Seller notification

  • The seller is notified that an order has been placed
  • The seller is responsible for preparing the item for shipping or pickup

3. Shipping or pickup window

  • Sellers have up to 14 days to ship the item or complete the pickup
  • If the seller does not ship or complete the pickup within this window, the order is automatically cancelled
  • In such cases, the buyer receives a full refund

4. Typical shipping expectations

  • PurvX encourages sellers to ship items within 3 days of the order being placed
  • Most sellers ship within 3 days, excluding weekends
  • Shipping timelines may vary depending on individual seller circumstances such as work or personal commitments

5. Pickup orders

  • Pickup orders follow the same 14-day timeline as shipped orders
  • The seller contacts the buyer through PurvX to share pickup location and coordination details
  • The pickup must be completed within this window for the order to remain valid

6. Marking the item as shipped or delivered

  • After shipping an item, the seller must mark the order as Shipped on PurvX
  • Sellers are required to provide:
    • The carrier name
    • A valid tracking number
  • For pickup orders, the seller marks the item as Delivered only after the pickup is successfully completed

7. Delivery and issue reporting window

  • Once an item is delivered, buyers have 3 days to report any issues in line with the applicable returns policy
  • For pickup orders, buyers should refuse the pickup if there are any issues and ensure the seller remains in possession of the item
  • In such cases, the seller should not mark the order as delivered

8. Confirming receipt

  • If there are no issues, buyers should mark the item as Received on PurvX
  • Confirming receipt helps release the seller’s payout

9. Reviews

  • Buyers are encouraged to leave a review after successfully receiving an item
  • Reviews help build trust within the PurvX community and support reliable sellers

Buyer protection

PurvX is designed to provide clarity and accountability throughout the buying process. Payments are held securely, timelines are enforced, and buyers have a defined window to raise issues if something is not as expected.

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