Community Guidelines

Welcome to PurvX's vibrant community of buyers and sellers! To ensure a positive and secure experience for everyone, we've put together these guidelines. By following them, you contribute to a respectful and trustworthy environment where everyone can benefit.

General Guidelines

  1. Respect and Kindness: Treat others as you would like to be treated. Maintain courteous and respectful interactions with fellow community members, whether you're a buyer, seller, or both.

  2. Honesty and Transparency: Provide accurate and honest information about your items, including their condition, size, and authenticity. Use clear and honest communication in all your interactions.

  3. Language and Behavior: Avoid using offensive, abusive, or malicious language. Maintain a friendly and professional tone in your communications.

  4. Messaging System Usage: Use our messaging system for inquiries, transactions, and sharing information related to listings. Refrain from spamming, solicitation, or sharing personal contact information.

  5. Scam and Fraud Prevention: Your safety is important to us. Follow these guidelines to protect yourself from scams and fraudulent activities:

    • Use secure payment methods provided on the platform.
    • Verify user identities through verification badges and complete profiles.
    • Communicate openly about shipping options, costs, and tracking.
    • Report suspicious behavior and potential scams to our support team.
  6. Seller Guidelines: If you're a seller, follow our guidelines for accurate item descriptions, clear photos, and honest representations. Ensure items are as described and authentic.

  7. Buyer Guidelines: If you're a buyer, ask questions, request more information, and communicate openly with sellers before purchasing. Review item details and verify authenticity when necessary.

Off-Platform Transactions: Please note that conducting transactions outside of the PurvX platform is not allowed. Such transactions are not covered by PurvX's terms and conditions. Any issues or disputes arising from off-platform interactions are at the risk of the participants and are not the responsibility of PurvX.

Guidelines for Safe and Honest Transactions

  1. Communication: Keep communication within the platform's messaging system. Avoid sharing personal or financial information outside of PurvX's secure transaction process.

  2. Authentication: For designer items or valuable goods, request authentication through photos, receipts, or documentation to ensure transparency.

  3. Shipping and Delivery: Discuss shipping options and costs openly. For international shipping, be aware of customs rules and potential fees.

  4. Suspicious Activity: Report any suspicious behavior, potential scams, or fraudulent listings to our support team immediately.

  5. Verification Tools: Utilize identity verification and buyer/seller ratings to establish trust and ensure safer transactions.

Creating a Safe and Supportive Community

PurvX aims to be a safe space for all users. We encourage you to embrace diversity, respect individual preferences, and foster a sense of community. Our goal is to empower you to buy and sell with confidence and contribute to a trusted marketplace for preloved Desi items.

Remember, your participation in adhering to these guidelines helps create a secure and positive environment for all users. If you have any questions or concerns, please don't hesitate to contact our support team. Thank you for being part of the PurvX community!