What Really Happens When Something Goes Wrong on PurvX

How PurvX Buyer and Seller Protection Works

PurvX follows a structured approach for all claims involving Indian ethnic wear, whether it's related to fit, condition, authenticity or delivery. Every case is reviewed carefully, and decisions are based on verifiable evidence.

Our principles include:

• Evidence-based decisions
• Neutral review of both sides
• Clear communication
• Protection against misrepresentation
• Accountability for repeat issues

Claims are never approved automatically. Each case is reviewed with the same level of scrutiny.

You can read the full PurvX Purchase Protection Policy.

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What Buyers and Sellers Must Do to Stay Protected

For Buyers

Buyers must report concerns within the required timelines and provide clear photos or videos that show the issue. This allows our team to verify whether the item received matches the listing details.

For Sellers

Sellers must:

• List accurate measurements
• Disclose all flaws
• Classify designer vs. non-designer items correctly
• Ship items securely
• Always provide a valid tracking number

Tracking protects sellers from claims such as “item not delivered” and gives buyers full visibility on shipping progress. It also provides verifiable proof of dispatch and delivery, which is essential in resolving delivery-related disputes.

These requirements minimise misunderstandings and ensure that disputes can be resolved quickly and fairly.

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How PurvX Ensures Quality Before Items Are Even Listed

Before any outfit appears on PurvX, it goes through a review process designed to maintain quality and prevent avoidable disputes.

We do not allow unverified sellers to list items. Every seller must complete verification, and listings must meet a minimum standard before approval. This includes:

• Clear, unobstructed photos of the item
• Accurate measurements provided in the listing
• Honest disclosure of condition and flaws
• Correct categorization (designer, brand, unbranded)
• Items that are appropriate for resale (not excessively worn, damaged or extremely outdated)

Listings that do not meet these standards are not approved. This front-end quality control significantly reduces the chances of issues arising later on and helps buyers feel confident in what they are purchasing.

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How PurvX Resolves Real Issues: Case Studies

The following scenarios show how PurvX handles claims while maintaining fairness for both buyers and sellers.

1. When Delivered Measurements Didn’t Match the Listing

A buyer received an outfit whose measurements differed significantly from the listing. Both parties provided measurement photos. After comparing them, PurvX confirmed the mismatch and facilitated a return. The resolution was completed once the item was safely received.

Why it matters: Accurate measurements are critical in Indian ethnic wear. Even small differences affect fit, especially with tailored garments.

2. When a High-Value Saree Had an Undisclosed Flaw

A premium saree arrived with a visible mark that had not been disclosed. PurvX reviewed close-up evidence, confirmed the flaw was missing from the listing and classified the case as misrepresentation. A return was arranged and the issue resolved.

Why it matters: Full condition disclosure allows buyers to make informed purchase decisions.

3. When an Item Listed as Designer Raised Authenticity Concerns

A buyer questioned the authenticity of an outfit listed as a designer piece. PurvX examined branding, labels, stitching and supporting evidence from both sides. The item did not meet typical designer markers. The buyer chose a resolution suitable to them, and the seller received a warning and was added to an internal watchlist.

Why it matters: Accurate classification protects marketplace integrity and prevents misleading listings.

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Why You Should Always Keep Conversations on PurvX

Some individuals may try to move conversations off-platform to private messaging. This is a red flag and should be avoided.

A genuine buyer has no reason to leave PurvX, because doing so removes their own purchase protection.

Staying on-platform protects buyers through:

• Verified and secure payments
• Documented communication
• Evidence review
• Clear dispute timelines
• Refund processes that follow strict verification

It protects sellers through:

• Usable message records
• Proof of what was communicated
• Protection from unsupported claims
• A traceable timeline of the transaction

Off-platform communication cannot be reviewed or validated. Remaining on PurvX ensures both sides remain protected from the beginning to the end of the transaction.

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How PurvX Protects Sellers from Unsupported or False Claims

While misrepresentation cases are taken seriously, PurvX also protects sellers. This includes:

• Rejecting claims without sufficient evidence
• Confirming that items match listing photos and descriptions
• Reviewing shipping records and timestamps
• Identifying behavioural patterns that indicate misuse

Sellers can trust that disputes are not resolved automatically in a buyer’s favour. All decisions rely on verifiable information.

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What This Means for the PurvX Community

When issues arise, PurvX uses a consistent, transparent framework to protect both buyers and sellers. Every decision is based on evidence, accuracy and fairness. These examples show how we uphold marketplace integrity while supporting genuine users on both sides.

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PurvX’s Commitment to a Safe and Reliable Marketplace

Disputes will always exist in any marketplace, particularly one dealing with high-value and one-of-a-kind ethnic clothing. The goal is not to eliminate disputes entirely, but to resolve them fairly and transparently.

PurvX continues to strengthen its trust and safety processes so that everyone involved has clarity and confidence when buying or selling Indian ethnic wear online.

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Frequently Asked Questions (FAQ)

What happens if my PurvX order arrives damaged or not as described?

Report the issue within the required timeline and include clear evidence. PurvX reviews the details, compares them with the listing and decides the next steps based on accuracy and documentation.

Does PurvX offer buyer protection?

Yes. Buyers are protected through verified payments, evidence-based review, clear timelines and support in resolving issues such as incorrect listings, undisclosed flaws or authenticity concerns.

How does PurvX protect sellers from false claims?

All claims require evidence. PurvX checks item photos, communication history, shipping records and timestamps before making any decision.

Why is tracking required from sellers?

Tracking provides proof of shipment and delivery. It protects sellers from “not delivered” claims and keeps buyers informed about the status of their order.

Should I keep communication on the PurvX platform?

Yes. On-platform messages are documented and reviewable. Off-platform communication cannot be verified and removes essential protections for both sides.

͢Read all FAQS

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PurvX resolves disputes through a structured, evidence-based review process that protects both buyers and sellers. Claims are never approved automatically; PurvX verifies measurements, condition, authenticity, delivery records and communication before making a decision. Buyers remain protected by reporting issues on time, and sellers stay protected by disclosing all details accurately and providing tracking. Keeping all communication on PurvX ensures safe, reviewable interactions for both sides.

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